Darwin 4×4 Cars & Commercials (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and safeguard your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect personal information including:

• Name, address, email and phone number

• Vehicle details (make, model, registration, VIN)

• Service history and parts purchased

• Payment and billing details

• Communication records (emails, calls, enquiries)

• Website usage information (if you submit forms or interact online)

2. How we collect information

We collect information when you:

• Contact us by phone, email, website or in person

• Book a service, order parts, or request a quote

• Sign up for newsletters, offers or promotions

• Provide details for warranties or returns

• Use our website (cookies may collect limited data for functionality and analytics)

3. How we use your information

We use your personal information to:

• Provide quotes, supply parts and carry out servicing

• Process payments and issue invoices

• Manage warranties, returns and customer support

• Communicate about your bookings, enquiries and orders

• Improve our services and website

• Send relevant marketing or promotional material (you can opt out at any time)

4. Sharing of information

We do not sell your personal information. We may share information with:

• Freight or delivery providers (to send parts to you)

• Payment processors (to complete transactions)

• Suppliers or networks (such as Pinnacle, to source parts)

• Service providers (such as IT support or website hosting)

• Government or regulatory authorities when required by law

5. Security of information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. This includes secure systems, staff training and restricted access to sensitive information.

6. Access and correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact us using the details below.

7. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Darwin 4×4 Cars & Commercials
Email: sales@darwin4x4.com.au
Phone: (08) 8984 4804
Address: 141 Coonawarra Road, Winnellie NT 0820